Shipping Policy
Everything you need to know about how we process, pack, and deliver your order — from our warehouse to your door.
1. Processing Times
Once your order is placed and payment is confirmed, our team begins processing it right away. Here's what happens before your parcel leaves us:
2. UK Shipping
We offer several shipping options for customers within the United Kingdom. All times shown are business days from dispatch, not from the order date.
| Option | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Standard | Royal Mail 2nd Class | 3–5 business days | £3.99 |
| Tracked 48 | Royal Mail Tracked 48 | 2–3 business days | £4.99 |
| Express | DPD Next Day | 1–2 business days | £6.99 |
| Next Day | DPD by 12pm | Next business day (order by 2pm) | £9.99 |
| Free Standard | Royal Mail / DPD | 3–5 business days | Free on orders over £50 |
Next Day delivery is only available on orders placed before 2:00 PM GMT Monday–Friday. Orders placed after this cut-off will be dispatched the following business day.
3. International Shipping
We ship worldwide. International delivery times and costs vary depending on your destination. All estimates are from dispatch date and are subject to customs clearance times.
| Region | Carrier | Estimated Delivery | Cost from |
|---|---|---|---|
| Europe | Royal Mail International / DPD | 5–10 business days | £8.99 |
| USA & Canada | FedEx / USPS | 7–14 business days | £12.99 |
| Australia & NZ | FedEx / Australia Post | 10–18 business days | £14.99 |
| Middle East | FedEx / Aramex | 7–14 business days | £13.99 |
| Rest of World | Royal Mail International | 10–21 business days | £11.99 |
Exact shipping costs are calculated at checkout based on your location and the weight of your order. We always aim to offer the most competitive rate available.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel.
5. Customs & Import Duties
For orders shipped outside the United Kingdom, your parcel may be subject to import duties, taxes, and customs clearance fees levied by the destination country.
- Blemnon Ltd is not responsible for any customs or import charges applied to your order.
- These charges are determined by your local customs authority and are entirely outside our control.
- Customs fees must be paid by the recipient before the parcel can be released for delivery.
- Refusing to pay customs fees and having a parcel returned does not automatically entitle you to a refund of shipping costs.
- We are required by law to accurately declare the value and contents of all shipments on customs documentation.
6. Failed Deliveries & Missed Collections
If no one is available to receive your parcel, the carrier will typically:
- Leave the parcel in a safe place or with a neighbour (if you have authorised this).
- Leave a calling card with instructions on how to arrange re-delivery or collect from a local depot.
- Make up to two further delivery attempts before returning the parcel to us.
If a parcel is returned to us due to failed delivery attempts, an incorrect address, or refusal to accept, we will contact you. A re-delivery fee may apply. We are not liable for parcels that cannot be delivered due to an address error provided at checkout.
7. Lost or Damaged Parcels
We take great care in packing your order, but occasionally things can go wrong in transit. Here's how we handle it:
| Issue | Action Required | Resolution |
|---|---|---|
| Parcel not arrived | Contact us after the estimated delivery window has passed | We investigate with carrier; replacement or refund issued if confirmed lost |
| Parcel arrived damaged | Photograph the damage and contact us within 48 hours of delivery | Replacement dispatched or full refund processed |
| Wrong item received | Email us with your order number and a photo of the item received | Correct item sent at no extra cost; return label provided |
| Missing items | Contact us within 7 days of delivery | Missing item sent or partial refund issued |
8. Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible at help@blemnon.co.uk.
- Before dispatch: We will do our best to update your address free of charge. Changes are not guaranteed once the order is in our packing queue.
- After dispatch: Address changes may not be possible once a parcel is with the carrier. Some carriers offer a redirect service, which may incur an additional fee.
- Incorrect address provided: We cannot be held responsible for non-delivery if the address entered at checkout was incorrect.
9. Free Shipping
We offer free standard UK shipping on all orders over £50. Here's how it works:
10. Contact Us
Have a question about your shipment, or need help tracking an order? We're here to help.
- Email: help@blemnon.co.uk
- Post: Customer Services, Blemnon Ltd, 7 Coronation Road, London, NW10 7PQ, UK